Refund policy

Returns and Refunds

Recommerce IT offers a 14-day right to return in case you change your mind or are not 100% satisfied with the device you purchased. You may request a return within 14 days of receiving your device. 

Please contact our customer service team on Tel: 0161 928 1144 or email us at customerservices@recommerceit.co.uk with your order number within the returns period, and we will issue you with a ‘Return Material Authorisation’ (RMA) number and form so that you can return the device to us.

• Fill in the RMA form outlining your reason(s) for requesting a return and insert it inside the package. Make sure that the package is marked with your RMA number.            
  We regret that any returns received without an RMA number will not be accepted
• Repack the device back into its original packaging or in a secure package.
• If you are returning your device within the 14-day return period, use the DPD shipping label provided in your package.
• If you are returning your device outside of the 14-day return period, you will receive your DPD shipping label from us via email. You must print this label.
• Schedule a pickup with DPD.
• DPD will collect the package at the agreed date and time.
• Contact us to confirm your package has been collected by DPD.
• Once we receive your device, we will review it, then proceed to either refund or replace your order depending on your request.

You will be refunded in full for the cost of your order; but you are responsible for the cost of returning the item back to us.

• We will process the refund when we have proof that the items have been sent back by you and received by us in the condition they were in when delivered to you. 
• From the day we receive your device at our facilities, it may take up to 5 business days for the refund to reach your bank account.
• Returns will be re-credited to your credit card or original method of payment that was used for the original purchase.

Delivering total peace of mind with every purchase