RecommerceIT Warranty
✅ 1-Year Warranty – Free with Every Refurbished Product
Every refurbished IT product purchased from RecommerceIT.co.uk comes with a FREE 1-Year Warranty, giving you total peace of mind. All devices undergo rigorous testing to ensure a reliable, out-of-the-box experience.
🛡️ What’s Covered?
Your warranty covers technical faults with your device for 12 months from the date on your receipt.
- 0–14 Days: Full refund or replacement (Dead on Arrival period).
- 15 Days–12 Months: Return-to-base warranty for repair or replacement.
❌ What’s Not Covered?
The warranty does not cover damage or faults caused by:
- Accidental or improper use
- Liquid damage or cracked screens
- Cosmetic wear and tear (e.g., casing, keyboard, lids)
- Use of non-approved chargers or accessories
- Software issues or unapproved app installations
- Consumables (e.g., batteries, ink) unless faulty on arrival
- Environmental damage (e.g., fire, flood, frost)
- Natural wear and tear or deliberate damage
- Non-compliance with care or maintenance instructions
⚠️ Note: The warranty only covers hardware faults. It does not extend to software or consumables.
🛠️ How to Make a Claim
If you experience an issue, we’re here to help.
1. Contact us as soon as possible:
- 📞 Call: 0161 928 1144
- 📧 Email: customerservices@recommerceit.co.uk
2. Provide your order number or the serial number (found on the underside of laptops or side of PCs).
3. We’ll guide you through the next steps.
🔄 Repair or Replacement Process
If your device is found to be faulty and meets the warranty conditions:
- Within 14 days: We’ll arrange free collection and replacement.
- After 14 days: You can return the item at your cost, or we can collect it for £12.
- All devices are returned to you free of charge after repair or replacement.
Warranty Process Timeline:
1. Day 1: Device is sent or collected.
2. Day 2: Device is received and assessed.
3. Day 3–5: Replacement is dispatched (next business day delivery).
🔁 Important: Replacement devices continue under the original warranty period. The warranty does not reset.
❓ Questions Before You Buy?
We’re happy to help!
📞 Call our sales team on 0161 928 1144 for any pre-purchase questions.
🧘 Peace of Mind, Guaranteed
At RecommerceIT, we’re committed to delivering quality and confidence with every purchase.
📜 Your Legal Rights
Your Legal Rights
This warranty is provided in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You are entitled to a full refund if your item is faulty, not as described, or unfit for purpose. You also have the right to cancel your order within 14 days of receiving your goods, even if there is no fault.
